tag:status.m1.com,2005:/historyM1 Status - Incident History2024-03-27T21:49:36-05:00M1tag:status.m1.com,2005:Incident/201702182024-03-06T09:25:17-06:002024-03-06T09:25:17-06:00Help Center Error Message<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>09:25</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>08:45</var> CST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:15</var> CST</small><br><strong>Identified</strong> - Our team has identified an issue with our help center vendor. Some clients are experiencing a security error message when accessing our help center and are unable to load the help center articles. <br /><br />There is no security concern and this message is in error. <br /><br />We are actively working with our vendor to correct this and appreciate your patience.</p>tag:status.m1.com,2005:Incident/200885312024-02-27T09:17:47-06:002024-02-27T09:17:47-06:00AM Trade Window Delay<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:17</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>08:57</var> CST</small><br><strong>Identified</strong> - We are currently experiencing a trade window delay. Our team has identified the issue and we are working to get today’s trades back on track. Thank you for your patience.</p>tag:status.m1.com,2005:Incident/198888352024-02-01T18:11:51-06:002024-02-01T18:11:51-06:00"Move Money" button issue<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>18:11</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>17:26</var> CST</small><br><strong>Identified</strong> - Our team has identified an issue with the “Move Money” button. We are working to correct the issue as quickly as possible.</p>tag:status.m1.com,2005:Incident/197700892024-01-21T21:00:41-06:002024-01-21T21:00:41-06:00Scheduled Maintenance<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>21:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>19:01</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>15:50</var> CST</small><br><strong>Scheduled</strong> - As part of our investment in building smarter tools for your financial well-being, web and mobile applications will be down for scheduled maintenance this Sunday, January 21st, from 7:00-9:00 pm CT.</p>tag:status.m1.com,2005:Incident/191518482023-11-17T10:49:09-06:002023-11-17T10:49:09-06:00Trade window delay<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>10:49</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>09:24</var> CST</small><br><strong>Identified</strong> - We are currently experiencing a trade window delay. Our team has identified the issue and we are working to get today’s trades back on track. Thank you for your patience. We will provide another update when trades resume.</p>tag:status.m1.com,2005:Incident/186798012023-10-03T12:07:05-05:002023-10-03T12:07:05-05:00Activity tab delay<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:07</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>11:56</var> CDT</small><br><strong>Identified</strong> - Our team has identified an issue with the Activity tab not reflecting the trades executed during this morning’s trade window. There was no impact on timing of trades or trade execution. We are working to correct the issue as quickly as possible.</p>tag:status.m1.com,2005:Incident/186049572023-09-26T20:00:50-05:002023-09-26T20:00:50-05:00Scheduled Maintenance<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>20:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>17:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>16:21</var> CDT</small><br><strong>Scheduled</strong> - As part of our investment in building smarter tools for your financial well-being, web and mobile applications may experience degraded service during maintenance on 9/26 from 5pm-8pm CT.</p>tag:status.m1.com,2005:Incident/185380522023-09-19T10:06:03-05:002023-09-19T10:06:03-05:00Temporary sign-up error<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>10:06</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:13</var> CDT</small><br><strong>Investigating</strong> - We’re currently experiencing a temporary issue with new account sign-ups due to an AWS outage. We are monitoring the outage and will update you when it is resolved.</p>tag:status.m1.com,2005:Incident/183962662023-09-06T19:02:22-05:002023-09-06T19:02:22-05:00Scheduled Maintenance<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>19:02</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>18:01</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>09:57</var> CDT</small><br><strong>Scheduled</strong> - As part of our investment in building smarter tools for your financial well-being, web and mobile applications may experience degraded service during maintenance on 9/6 from 6pm-7pm CT.</p>tag:status.m1.com,2005:Incident/182652412023-08-26T17:15:12-05:002023-08-26T17:15:12-05:00Declined Credit Transactions<p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>17:15</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>16:57</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>16:37</var> CDT</small><br><strong>Identified</strong> - Our team is currently to correct an issue causing declined transactions with some clients’ Owner’s Rewards Cards.</p>tag:status.m1.com,2005:Incident/182259302023-08-22T16:57:51-05:002023-08-22T16:57:51-05:00Move Money Button Hidden<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>16:57</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>16:27</var> CDT</small><br><strong>Identified</strong> - Our team has identified that certain clients cannot initiate transfers using the “Move Money” button. We are working to correct this issue. In the meantime, you can initiate transfers to all M1 accounts from the Invest tab of your account.</p>tag:status.m1.com,2005:Incident/181671882023-08-16T21:00:34-05:002023-08-16T21:00:34-05:00Scheduled Maintenance<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>21:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>19:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>17:23</var> CDT</small><br><strong>Scheduled</strong> - As part of our investment in building smarter tools for your financial well-being, web and mobile applications may experience degraded service during maintenance today from 7pm-9 pm CT.</p>tag:status.m1.com,2005:Incident/180206032023-08-01T16:32:33-05:002023-08-01T16:32:33-05:00M1 High-Yield Savings Account July 2023 Interest<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>16:32</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>08:49</var> CDT</small><br><strong>Identified</strong> - Some clients experienced an error regarding their M1 High-Yield Savings Account July 2023 interest calculation. Our team is aware of this and is diligently working to correct it.</p>tag:status.m1.com,2005:Incident/180227142023-08-01T12:34:50-05:002023-08-01T12:34:50-05:00Login Issues<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>12:34</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>12:17</var> CDT</small><br><strong>Identified</strong> - Some clients are experiencing login issues. We’re working to restore services as soon as possible. We’re sorry for the inconvenience and appreciate your patience.</p>tag:status.m1.com,2005:Incident/178450252023-07-14T09:33:08-05:002023-07-14T09:33:08-05:00Crypto Price Discrepancy<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>09:33</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>09:56</var> CDT</small><br><strong>Identified</strong> - Our team is aware of the price discrepancy being displayed and is looking into it. As soon as we have an update, we will follow-up with you in this thread.</p>tag:status.m1.com,2005:Incident/178352282023-07-12T12:34:37-05:002023-07-12T12:34:37-05:00M1 High-Yield Savings Account Sign-Up Issue<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>12:34</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>10:25</var> CDT</small><br><strong>Identified</strong> - Our team has identified a sign-up issue for M1 High-Yield Savings Accounts. We are working to resolve this issue and appreciate your patience.</p>tag:status.m1.com,2005:Incident/178351282023-07-12T11:16:00-05:002023-07-12T11:16:00-05:001 Day Performance Issue<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>11:16</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>10:12</var> CDT</small><br><strong>Identified</strong> - We are aware of the issue related to 1 day performance on the platform. Our team is working to resolve this issue. All trading and money movements will proceed as normal despite the performance delay. We appreciate your patience.</p>tag:status.m1.com,2005:Incident/178246062023-07-11T11:03:01-05:002023-07-11T11:03:01-05:00Morning Trade Window Delay<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>11:03</var> CDT</small><br><strong>Resolved</strong> - Trades have resumed after a downtime this morning. We apologize for any inconvenience caused by this delay.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>09:12</var> CDT</small><br><strong>Identified</strong> - We are currently experiencing a trade window delay. Our team has identified the issue and we are working to get today’s trades back on track. Thank you for your patience. We will provide another update when trades resume.</p>tag:status.m1.com,2005:Incident/178178872023-07-10T16:21:16-05:002023-07-10T16:21:16-05:00Login Issues<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>16:21</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>16:04</var> CDT</small><br><strong>Identified</strong> - Some clients are experiencing login issues. We’re working to restore services as soon as possible. We’re sorry for the inconvenience and appreciate your patience.</p>tag:status.m1.com,2005:Incident/176430022023-06-21T10:25:56-05:002023-06-21T10:25:56-05:00Login Issues<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>10:25</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:12</var> CDT</small><br><strong>Identified</strong> - Some clients are experiencing login issues. We’re working to restore services as soon as possible. We’re sorry for the inconvenience and appreciate your patience.</p>tag:status.m1.com,2005:Incident/175973032023-06-16T14:59:02-05:002023-06-16T14:59:02-05:00Login issues<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>14:59</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>14:56</var> CDT</small><br><strong>Identified</strong> - Some clients are experiencing login issues. We’re working to restore services as soon as possible. We’re sorry for the inconvenience and appreciate your patience.</p>tag:status.m1.com,2005:Incident/175948482023-06-16T10:39:58-05:002023-06-16T10:39:58-05:00Login Issues<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>10:39</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>10:14</var> CDT</small><br><strong>Identified</strong> - Some clients are experiencing login issues. We’re working to restore services as soon as possible. We’re sorry for the inconvenience and appreciate your patience.</p>tag:status.m1.com,2005:Incident/175632092023-06-13T17:19:48-05:002023-06-13T17:19:48-05:00Service Outage<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:19</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:41</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:45</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:28</var> CDT</small><br><strong>Identified</strong> - Due to a widespread AWS service outage, we are currently experiencing partial web and app outages. The afternoon trade window was not impacted, but trade activity is not being reflected. <br /><br />We appreciate your patience while this issue is resolved.</p>tag:status.m1.com,2005:Incident/171553862023-05-05T16:39:11-05:002023-05-05T16:39:11-05:00Login Issues<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>16:39</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>10:36</var> CDT</small><br><strong>Identified</strong> - Some clients are experiencing login issues. We’re working to restore services as soon as possible. We’re sorry for the inconvenience and appreciate your patience.</p>tag:status.m1.com,2005:Incident/166225592023-03-23T20:30:18-05:002023-03-23T20:30:18-05:00Scheduled Maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>20:30</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>18:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>14:44</var> CDT</small><br><strong>Scheduled</strong> - As part of our investment in building smarter tools for your financial well-being, web and mobile applications will be down for scheduled maintenance this Thursday from 6pm-8:30 pm CT.</p>