System issues have been resolved; per our previous update our teams will continue to monitor for anomalies throughout the day.
Posted Nov 09, 2020 - 10:12 CST
Systems are operational, our engineering teams will continue to monitor for anomalies and problems.
Posted Nov 09, 2020 - 09:59 CST
Some clients are having trouble logging in or seeing their portfolio this morning. We're sorry for the inconvenience and are working to resolve these issues as quickly as possible -- we know it's important.
P.S. There were no latency issues prior to 8:30 CT and the morning trading window has completed with no issues